Create unique guest experiences that build loyalty
Smartness lets you stay close to your guests even when you're not there. Analyze data, create and send WhatsApp messages and offers, and automate newsletters.
- Free of charge
- No obligation
The benefits
Turn the guest experience into your strength
With Smartness, you can increase guest satisfaction now and enjoy higher revenue per-guest over the long term.
Enhance the experience
Make each guest stay memorable with personalized messages and offers.
Generate more revenue
Increase the value of each stay with automated, non-intrusive upsells and cross-sells.
Increase guest loyalty
Gain guest trust to incentivize positive reviews and future direct bookings.
Key features
Deliver an effortlessly flawless stay every time
Smartness includes essential features to enhance the guest experience at every stage of their stay. And best of all? It does everything automatically.
Guest relationship management
Automatically analyze and segment customer data to personalize communication and anticipate their needs.
Data import
Automatically import data from your management system.
Segmentation
Uses AI to segment and suggest your target audiences.
Guided creation
Easily create new audiences based on your needs.
Email Marketing Automation
Send WhatsApp messages and newsletters from booking to post checkout to stay in touch with guests and build loyalty.
Suggested newsletters
Find informative and promotional newsletters ready to send.
Guided creation
Quickly create/write new newsletters with generative AI.
Discount codes
Incentivize future bookings by sending special offers.
Total automation
Send automated emails and WhatsApp messages at every stage of the stay
Upselling and Cross-selling
Get data-driven suggestions for additional services and experiences to enhance the stay and increase revenue per guest.
Marketplace
Get a web page to showcase your additional services.
Automated offers
Send automated offers before and during each guest stay.
Payments included
Manage guest payments directly in the Smartness platform.
Accurate analytics
Track marketplace traffic and sales with accurate analytics.
More you'll love
We always love to exceed expectations
Beyond the software, you can count on us for training, support, and exclusive tools to help you get the most out of Smartness.
Ongoing support
Technical support is available via chat and email 7 days a week, from 9am to 6pm.
Ongoing training
Smartness gives you access to LAB, our academy with trainings on revenue, marketing, and more.
Your voice matters
Many of our most popular features are the result of customer feedback. Let us listen to yours!
Casi studio
If you can't make up your mind, find the inspiration you need here
Read success stories from your colleagues who have already chosen Smartness to see what we can do for you.
Mono Suites
You have your strategy, your knowledge of your property, and the system helps execute it more efficiently than any manual approach ever could.
CheckVienna
If I was well booked, I was unhappy because I’d sold too cheaply. If I was poorly booked, I was unhappy too. Smartpricing stops me from driving myself crazy.
Gut Heidefeld
I have seen the benefits of adjusting prices more dynamically.
Ready to take the first step?
Request your personalized demo. Then, we'll find out how you can say goodbye to the OTAs!
Free of charge
No obligation
Personalized
We like to answer your questions
Here are some of the most frequently asked questions about Smartness. Find your own!