The tools you need to multiply your revenue
With Smartness, you can unleash the full potential of upselling and cross-selling to increase the value of each stay and give guests the experiences they seek.
- Free of charge
- No obligation
The benefits
Give your hospitality property an extra edge
Create a range of personalized services and experiences, grab customers' attention, and enjoy the benefits of upselling and cross-selling without the hassle.
Max profit per guest
Increase the value of each reservation by selling personalized ancillary services and experiences.
More loyal guests
Deliver personalized services and communications to enhance the guest experience and build loyalty.
Reduce OTA commissions
Increase direct bookings and reduce costs by up to 20% with newsletters and personalized offers.
Key features
Let ancillary services sell themselves
Use Smartness to automate personalized upsells and cross-sells and offer them to the right customer, in the right way, at the right time.
Upsell and cross-sell
Drive sales of additional services and experiences with a dedicated web page and customized communications.
Marketplace
Get a web page to showcase your ancillary services.
Automatic promotion
Send automated offers before and during the stay
Payments included
Manage guest payments directly in the platform.
Ready statistics
Easily monitor marketplace traffic and sales.
Analytics and personalization
Automate guest analysis to generate personalized offers and communications.
Data importation
Automatically import guest data from your CMS.
Segmentation
AI segments and suggests your target audience.
Review analysis
Monitor reviews to understand what guests value.
Problem analysis
AI flags potential errors in your positioning.
Suggested solutions
AI suggests ways to improve the customer experience.
Email Marketing Automation
Automatically create and send WhatsApp messages, offers and newsletters at every stage of the stay.
Suggested newsletters
Find ready-made emails to build loyalty and promote additional services.
Guided creation
Write personalized newsletters quickly with generative AI.
Full automation
Send automated emails and WhatsApp messages for your guests.
Tone of communication
Formal, friendly or automatic − you choose the tone.
On-demand statistics
Monitor email results and use data to improve your services.
More you'll love
We always love to exceed expectations
Beyond the software, you can count on us for training, support, and exclusive tools to help you get the most out of Smartness.
Ongoing support
Technical support is available via chat and email 7 days a week, 9am-6pm.
Ongoing training
Smartness gives you access to LAB, our academy with trainings on revenue, marketing, and more.
Your voice matters
Many of our most popular features are the result of customer feedback. Let us listen to yours!
Casi studio
If you can't make up your mind, find the inspiration you need here
Read success stories from your colleagues who have already chosen Smartness to see what we can do for you.
Mono Suites
You have your strategy, your knowledge of your property, and the system helps execute it more efficiently than any manual approach ever could.
CheckVienna
If I was well booked, I was unhappy because I’d sold too cheaply. If I was poorly booked, I was unhappy too. Smartpricing stops me from driving myself crazy.
Gut Heidefeld
I have seen the benefits of adjusting prices more dynamically.
Ready to take the first step?
Request your personalized demo. Then, we'll find out how you can say goodbye to the OTAs!
Free of charge
No obligation
Personalized
We like to answer your questions
Here are some of the most frequently asked questions about Smartness. Find your own!