Smartness news
Discover Smartconnect, the new platform that automates guest communication (and helps you reduce reliance on OTAs)
Send personalized messages, newsletters and upsell offers to each guest at every stage of their stay.
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CRM & EMAIL MARKETING AUTOMATION
Automate communication, say goodbye to OTAs
Smartconnect is the software that helps you manage your relationship with guests from booking until after check-out, to increase loyalty and revenue.
- Free of charge
- No obligation
The benefits
Make the most of your guest relations
Smartconnect automates 100% of emails, newsletters and WhatsApp messages to help you meet guest expectations and deliver exceptional results.
Reduce OTA commissions
Increase direct bookings and reduce costs by up to 20% with newsletters and personalized offers.
Get more revenue per customer
Anticipate guest needs, upsell, and cross-sell with timely and personalized communications.
Enjoy loyal guests
Deliver a tailored experience for each guest to increase satisfaction and loyalty.
Key features
Everything you need, all in one platform
Smartconnect includes essential functions to connect with guests, build guest loyalty, and increase direct bookings, all in one app.
Guest relationship management
Smartconnect uses Artificial Intelligence to automatically analyze and segment your customers.
Data import
Automatically import your customer data.
Segmentation
Segment and discover target audiences with AI.
Guided creation
Easily create new audiences you need with our wizard.
Email Marketing Automation
Create and automatically send emails to your contacts across the guest journey, from booking to post check-out.
Suggested newsletters
Get ready-made informative and promotional newsletters.
Guided creation
Create new newsletters with our generative AI wizard.
Discount codes
Encourage direct bookings by sending discount codes.
Full automation
Send emails and WhatsApp messages across the guest cycle.
Tone of communication
Get formal, friendly or automatic tone recommendations.
Statistics at your fingertips
Monitor email results and make data-driven improvements.
Upsell and Cross-sell
Promote the sale of additional services and experiences through a dedicated web page and personalized communications.
Marketplace
Showcase your additional services on an online market page.
Automatic promotions
Send automated offers before and during each guest's stay.
Manage payments
Manage guest payments directly from the platform.
Track analytics
Easily monitor visits and sales on the marketplace.
More you'll love
We always love to exceed expectations
You can count on us to listen to your needs and provide the training and support to help you get the most out of Smartconnect.
Dedicated support
Technical support is available via chat and email 7 days a week, from 9am to 6pm.
Ongoing training
Smartconnect gives you access to LAB academy courses and tutorials on revenue, marketing and more.
Your voice matters
Many of our most popular features are the result of customer feedback. Let us listen to yours!
Integrations
Smartconnect integrates with every major PMS
Smartconnect seamlessly integrates with your PMS, giving you the maximum benefit from its features.
Use cases
Find out how to apply Smartconnect at your property
Explore our collection of articles with real-life scenarios and practical examples of how to manage guest communications using Smartconnect.
Marketing
5 guest communication mistakes and how to fix them
What if improving guest satisfaction and revenue was as simple as adjusting your communication? Find out here!
Read more
Marketing
5 new guest expectations (and how to exceed them)
It’s no longer just about price and cleanliness—guests expect much more from your property. Find out what!
Read more
Get Smartconnect now!
Request a personalized demo to find out how Smartconnect can help you achieve your goals.
It's free of charge
There's no obligation
It's personalized
Smartconnect FAQs
Here are some of the most common questions we receive about Smartconnect. Find yours!