In-stay upselling in hotels: how to sell more and better
The 14 steps to follow to multiply sales opportunities during your guests’ stay (Checklist).
What you'll find inside the checklist
What do guests want from their stay? It's quite clear by now: more experiences and more personalization. In-stay upselling is the best way to ensure both, and with this checklist, you can start now!
Improvising is never a good idea, and this also applies to in-stay upselling. In this checklist, you will find all the preliminary steps to create a truly compelling offer and to communicate it in the most effective way.
To succeed in proposing upsells throughout your guests' stay, you need to be present but not intrusive, to find the perfect time and manner, and to gather immediate feedback. Here are some useful tips to make sure you get it right!
In-stay upselling is not a static technique: to work, it needs to be monitored and adjusted whenever needed. As you find the most effective procedures for your clientele, you can add them to this section and share them with your staff.