Successful check-in and check-out
35 steps to deliver a top-notch check-in and check-out experience (CHECKLIST).
What you will find inside the checklist
Managing check-in and check-out is not easy: there are many things to be done, and the staff must always have a smile on their face. The best way to manage these activities? Use a checklist!
Check-in is the time when your guests first experience your hospitality. At the same time, it represents an important organizational step for your facility. By following the steps in the checklist, your staff will easily manage both aspects.
Just as the first impression is important, the last memory also matters. During check-out, it will be crucial to let guests leave with a smile and finish the paperwork associated with their stay. Thanks to the checklist, you won't miss a single step.
The checklist will only be truly effective if you know how to incorporate it into your everyday work. The best way to do this is to print it out and keep it on your reception desk. Your staff will be able to consult it at any time and have the confidence that no mistakes will be made.