Turn your front desk into an Upselling engine
How to master upselling at the reception desk and increase satisfaction and revenue (CHECKLIST)
What you will find inside the checklist
The vacation begins, excitement is at an all-time high: your customers are there, open to new experiences − what do you do? In this checklist, discover the right way to propose an irresistible upsell!
The reception is the right time for upselling because your guests are relaxed and eager to make the most of their stay. If you apply these 7 steps to every upselling opportunity, you will master the sale more and more spontaneously and effectively, for more satisfied customers and increased revenue.
To be successful in upselling you need to know what you are selling, what techniques and skills to leverage, and most importantly, be motivated to do it. Learn how to empower and engage your reception team in the right way to make them proactive and effective.
Upselling is not about "trying to sell more when it happens," but implementing a clear strategy with measurable goals. In this checklist, you'll find the most important metrics to keep an eye on to see right away if you're going in the right direction.