How to upsell at every moment of the stay (without stressing guests)
The checklist for selling more extra services, in the most pleasant way for guests
What you’ll find inside the checklist
Today's customers are bombarded with constant upselling attempts. To upsell successfully, you must approach the sale discreetly and focus on adding value. How? By using this checklist!
To avoid being forced or intrusive, upselling must be carefully planned: from customer segmentation to staff training, this checklist has all the steps you need to get off on the right foot.
What is the right time to offer extra services to your guests? Before arrival, at the front desk, throughout the stay, or at all of these stages? In this checklist, you will find instructions dedicated to each phase of the stay.
Like all sales strategies, upselling needs to be monitored and constantly improved. Follow the tips in the checklist to organize feedback collection and data measurement.