Pre-stay Upselling: techniques and tools to generate more revenue
The guide to making the most of the pre-stay period by selling extra services
What you’ll find inside this guide
By offering your extra services in the pre-stay phase, you not only generate more revenue, but you anticipate guests' needs, improve their experience, and facilitate sales by taking the pressure off check-in. Get started now!
How can you communicate your offer of extra services via email before guests arrive, avoiding the "spam" effect? In this guide, you will find a three-step communication strategy, complete with a timeline and templates to inspire you.
From using CRM to identify upselling opportunities to creating a dedicated platform: in this guide, you will find an overview of how to leverage technology to make your pre-stay upselling offer more effective.
Upselling is a strategy that requires careful monitoring, not only to measure its success, but also to capture any possible insights for improvement. In this guide, you will find the most important KPIs to keep an eye on, from TrevPAR to upsell rate, along with formulas for calculating them.